Alderwood Water & Wastewater District

Initial bills include a one-time Service Charge of $5.00 for setting up a new account or for an account name change when there is a change in occupancy.

Residential and Non-Residential customers are billed every two months.

Using a computerized hand held device, meter readings are entered directly into this device. It is not possible to estimate meter readings since the meter readers do not have readings from the previous month. However, due to possible bad weather in the winter or inaccessibility to the meter, the Billing department may find the need to estimate readings during a billing cycle.

The water/sewer billings are due 21 days from the billing date. The billing date is determined by the date the water meters are read. The district is broken down into eight different “controls” or sections. Each week one control gets read, resulting in a two month period to cover all eight controls. Your water meter will be read approximately the same date, every other month, which would make it difficult for us to bill you according to your pay dates.

Yes. Customers that are having financial difficulty or receive a large water bill resulting from a water leak may establish payment arrangements with the District. Terms are made on a case-by-case basis and must be in writing, agreed to by both parties and signed by the customer. Please call our Billing department at (425)787-0220 to speak to a customer representative.

Yes, the District is now offering payment options for our customers through Paymentus Corporation.  Paymentus Corporation is a third party automated payemnt service that accepts Visa, Mastercard, Discover & e-checks. Paymentus will charge a $4.50 service fee for each transaction up to $300.  You may access your account online (Account Login or Setup On-Line Account Access) to make your payment or you may call toll free at 1-866-899-1313.

Yes, we offer auto pay on both checking and savings accounts. However, we do not offer it on a one-time basis only. Auto pay is setup on your water/sewer account so it is withdrawn from your checking or savings account on the due date that is printed on your billing statement. This is setup on an on-going basis, until written notification of cancellation is received.

Please see Auto Pay Authorization for more information and sign up instructions.

Although service interruptions are rare, they can be caused by water main breaks, nonpayment of bills and during extended periods of sub-freezing temperatures, frozen pipes or frozen water meters. Please call us at (425) 787-0220 to talk to a customer service representative if you are without water. Our after hours phone number is (425) 672-4111.

If water service needs to be restored, please allow 2 business days for a water meter to be unlocked. If it is a change in occupancy please see Starting New Service or Closing Your Account for further details.

Leaks are often the culprit and a toilet leak is a common type. A single running toilet can quietly waste hundreds of gallons in a single day. Fortunately, repairing toilet leaks is usually easy and inexpensive.

Checking for leaks elsewhere in your plumbing system might reveal other sources of water loss (see How to Detect Leaks). In many cases, high bills are a result of increased water usage. Changes in outdoor usage, such as watering a new lawn/garden or using a new sprinkler system, are usually responsible for large increases. Reading your meter before and after watering can help you determine how much water you are using.

Our tips for conserving water can help you to water wisely and reduce future bills. Although we read our meters with a high degree of accuracy, sometime mistakes are made. If you suspect a misread meter, please call our Billing department at (425) 787-0220 and we will gladly check the reading and adjust your billing if necessary.

We have a policy to temporarily suspend the minimum monthly charges for water and sewer service, if requested by our customers (except for irrigation meters and sewer only accounts).

At your request, we will lock off your water meter that will suspend the minimum charges for your water/sewer services. When service is needed again, we require a minimum of a 2-business day advanced notice to have the meter unlocked and there will be a reconnection fee of $25.00 that will be added to the account.

Please contact the Billing department at (425) 787-0220 to speak to a customer service representative and we will schedule your meter to be locked or unlocked.